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Parliamentary Affairs Advance Access originally published online on April 11, 2006
Parliamentary Affairs 2006 59(2):250-265; doi:10.1093/pa/gsl003
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© The Author [2006]. Published by Oxford University Press on behalf of the Hansard Society for Parliamentary Government; all rights reserved. For permissions, please e-mail: journals.permissions@oxfordjournals.org

E-Government in Britain—A Decade On

Helen Margetts

Helen Margetts is Professor of Internet and Society at the Oxford Internet Institute, University of Oxford

The first 150 words of the full text of this article appear below.

DURING the decade 1995 to 2005, the Internet transformed the way in which many UK citizens and businesses interact with banks, shops, travel companies, airlines, the media and a whole host of social groups. This article examines the extent to which a similar change has taken place with respect to interactions between society and government.

Looking at it one way, e-government—defined as the use by government of information technology internally and to interact with citizens, businesses and other governments—has been developing in Britain for far more than a decade—the last 50 years, in fact, since the first computers entered large transaction processing departments (such as the Post Office) in the 1950s. But these early information systems were largely internally facing. It was the Internet that offered real potential for transformation of government’s interactions with the outside world. Whereas, in 1995, the Internet had barely touched either UK society or government . . . [Full Text of this Article]


   Supplying e-government: government from the centre
 

   Supplying e-government at the organisational level
 

   Supplying e-government: government under contract
 

   How has it changed? Evaluating e-government in the United Kingdom since 1995
 

   Citizen demand for e-government
 

   Digital divides in demand for e-government
 

   Conclusion: government nodality in the digital age
 

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